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IT User Support (IT Helpdesk)

Job description:

  • Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
  • By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors and other IT devices
  • Setting up PCs/Laptop (hardware/software/connectivity) for newcomers and RVC employees
  • Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
  • Completing other technical tasks assigned by IT Supervisor/Manager and the Management;


  • University graduate with major in IT network or relevant.
  • Good knowledge in PC and other IT devices’ hardware/software/connectivity, including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
  • Good knowledge in network, server, corporate web tool/application
  • Have knowledge in web programming (PHP, C#, HTML, etc.)
  • Good communication in English. (TOEIC score over 500 is advantage)
  • Have good working attitudes and working behaviors
  • Possessing customer/service oriented mentality
  • Being proactive, willing to learn and to work overtime when requested
  • Being social, communicative, calm and flexible when dealing with users
  • Being innovative, cooperated, responsible, disciplined timely and accurate in performing tasks.

Compensation and benefit package

  • Competitive salary in labor market
  • Performance bonus (2 times/ year)
  • Recognition award
  • Commuting allowance
  • Free lunch
  • Compulsory insurances and private insurances for employee and family members
  • Seniority welfare
  • 14+ days for annual leave
  • Flexible working time
  • Work at home
  • Opportunity for promotion
  • Challenging projects with cutting edge technology
  • Professional working environment of team work, fair assessment, talented and friendly people

Expected starting date: Sep. 05, 2017
Interested candidates can send updated CV to jobs@rvc.renesas.com.
Thank you!